Refund Policy

1. Who we are

Volts Energy Sdn. Bhd. ("Volts", "we", "us") operates volts.my, Malaysia's solar lead provider. We generate verified solar enquiries from homeowners and sell lead access to registered installers. Volts is the seller of all paid products on this site.

Volts Energy Sdn. Bhd.
198, Jalan Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Email: contact@volts.my
Phone: +60 19-308 7553

2. What this policy covers

This refund policy applies to all paid transactions with Volts, including unused credit balances, lead unlock charges against credits, and Volts subscriptions, whether the purchase is a first order or a renewal. Homeowner quote matching on Volts remains free and is not covered by this policy.

3. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for purchases processed through Paddle. Paddle processes payments, issues invoices, and handles refund transactions on our behalf. You may also contact Paddle directly at paddle.net.

4. Refund eligibility

For credit balances, we offer refunds on unused credits only. If credits have already been spent to unlock verified solar enquiries, those credits are non-refundable.

For Volts subscriptions, including renewals, unused or unused-period value may be refunded in line with this policy and applicable Paddle terms when you cancel or request a refund within the eligibility window.

Refund requests must be submitted within 30 days of the relevant transaction date (including renewal charges). There is no first-purchase-only restriction.

5. How to request a refund

To request a refund:

1. Email contact@volts.my or call +60 19-308 7553.
2. Include your installer account email, transaction date (including renewals where applicable), and transaction reference (if available).
3. We will verify eligibility (for example, remaining unused credit balance or subscription period) and confirm within 3 business days.
4. Approved refunds are processed through Paddle to your original payment method when the purchase was made via Paddle. Processing times depend on your bank or card issuer.

6. Non-refundable cases

• Credits that have already been used to unlock leads
• Requests submitted more than 30 days after the relevant transaction
• Promotional or bonus credits not tied to a paid purchase
• Chargebacks filed without contacting us first

7. Complaints

We aim to respond to all refund and billing enquiries within 3 business days. If you are not satisfied with our response, you may escalate to Paddle as Merchant of Record via paddle.net.

8. Changes

We may update this refund policy from time to time. Material changes will be posted on this page with an updated date.